Privacy Policy – Fishmongers

Privacy Policy – Fishmongers

At Fishmongers, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, store, and safeguard your information when you access or use our website, mobile applications, or services (collectively, the "Platform").

By using the Platform, you agree to the terms of this Privacy Policy.

1. Consent & Acceptance

By accessing or using the Fishmongers Platform, you voluntarily provide your consent to the collection, use, storage, and processing of your information in accordance with this Privacy Policy and applicable laws. If you do not agree with any part of this Policy, please discontinue use of the Platform.

2. Information We Collect

We may collect the following categories of information:

a. Personal Information

• Full name
• Email address
• Phone number
• Delivery address
• Account login credentials

b. Transaction & Usage Information

• Order history and payment preferences
• Device information, IP address, browser type
• Pages visited, features used, and interaction data

c. Demographic & Preference Information

• Location details (PIN code/city)
• Food preferences and interests
• Feedback, reviews, and survey responses

d. Cookies & Tracking Technologies

We use cookies and similar technologies to enhance user experience. Details are explained in Section 7.

3. Purpose of Data Collection

Fishmongers collect information to:

• Process and deliver orders efficiently
• Improve product quality, services, and platform performance
• Personalize your shopping experience
• Communicate order updates, service alerts, and support messages
• Conduct analytics, research, and internal record keeping
• Send promotional communications (where permitted)

4. Marketing & Communication

With your consent, Fishmongers may contact you via:

• Email
• SMS / WhatsApp
• Mobile app notifications

These communications may include product launches, offers, service updates, or educational content. You may opt out of marketing communications at any time.

5. Sharing of Information

We do not sell or rent your personal information.

We may share information only with:

• Logistics and delivery partners
• Payment gateways and banking partners
• Technology and analytics service providers
• Legal or regulatory authorities, if required by law

All third parties are contractually bound to protect your data.

6. Data Security

We implement industry-standard security measures, including:

• Secure servers and encrypted connections
• Restricted access controls
• Regular system monitoring

While we strive to protect your data, no digital platform can guarantee absolute security.

7. Cookies Policy

Cookies help us:

• Analyze website traffic
• Remember user preferences
• Improve functionality and performance

You can choose to accept or decline cookies through your browser settings. Disabling cookies may limit certain platform features.

8. Links to Third-Party Websites

Our Platform may contain links to external websites. Fishmongers is not responsible for the privacy practices or content of such third-party platforms. We recommend reviewing their privacy policies separately.

9. User Rights & Control

You have the right to:

• Access your personal data
• Correct or update inaccurate information
• Withdraw consent for marketing communications
• Request deletion of your data (subject to legal obligations)

Requests can be sent to: Support@fishmongers.in

10. Opting Out of Data Sharing

You may choose not to disclose certain personal information. However, this may restrict access to some services or features on the Platform, including order placement.

11. NDNC & Communication Authorization

By using the Platform, you authorize Fishmongers to contact you via phone, SMS, email, or app notifications for service-related and promotional purposes, regardless of NDNC registration status, as permitted by law.

12. Indemnity

You agree to indemnify and hold Fishmongers harmless against any claims, damages, or losses arising from:

• Violation of this Privacy Policy
• Misuse of the Platform
• Non-compliance with applicable laws

13. Governing Law

This Privacy Policy is governed by and construed in accordance with:

• Information Technology Act, 2000
• Information Technology (Reasonable Security Practices and Sensitive Personal Data) Rules, 2011
• Applicable Indian laws

If any provision is found invalid, the remaining provisions shall continue to be enforceable.

14. Updates to This Policy

Fishmongers may revise this Privacy Policy periodically. Any changes will be posted on this page, and continued use of the Platform constitutes acceptance of the updated Policy.

15. Grievance Redressal

If you have concerns regarding your personal data or this Privacy Policy, please contact:

Customer Support – Fishmongers
📧 Email: Support@fishmongers.in