At Fishmongers, a brand of Seascape Fish Mega Stores Private Limited, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, store, and safeguard your information when you access or use our website, mobile applications, or services (collectively, the "Platform").

By using the Platform, you agree to the terms of this Privacy Policy.

1. Consent & Acceptance

By accessing or using the Fishmongers, a brand of Seascape Fish Mega Stores Private Limited Platform, you voluntarily provide your consent to the collection, use, storage, and processing of your information in accordance with this Privacy Policy and applicable laws.

If you do not agree with any part of this Policy, please discontinue use of the Platform immediately.

2. Information We Collect

To deliver our services effectively, Fishmongers may collect the following categories of information:

a. Personal Information

Full name, email address, phone number
Delivery address and PIN code
Account login credentials

b. Transaction & Usage Information

Order history and payment preferences
Device information, IP address, browser type
Pages visited, features used, and interaction data

c. Demographic & Preference Information

Location details (PIN code/city)
Food preferences, dietary interests, and purchase patterns
Feedback, reviews, and survey responses

d. Cookies & Tracking Technologies

We use cookies and similar technologies to enhance your experience. Cookies are categorized as: (a) Strictly Necessary Cookies, essential for the Platform to function; (b) Analytics Cookies — used to understand user behaviour; and (c) Marketing Cookies — used for relevant promotional communication. You may opt out of non-essential cookies via your browser settings. Disabling cookies may limit certain Platform features.

We collect information only when necessary to provide a better customer experience.

3. Purpose of Data Collection

Fishmongers, a brand of Seascape Fish Mega Stores Private Limited Platform collect information to:

Process and deliver orders efficiently
Improve product quality, services, and platform performance
Personalise your shopping experience
Communicate order updates, service alerts, and support messages
Conduct analytics, research, and internal record-keeping
Send promotional communications (where permitted and with consent)
Ensure platform security and prevent fraud

4. Marketing & Communication

With your consent, Fishmongers, a brand of Seascape Fish Mega Stores Private Limited Platform may contact you via:

Email
SMS / WhatsApp (subject to applicable TRAI regulations and your consent)
Mobile app notifications
Phone calls

These communications may include product launches, offers, service updates, or educational content.

You may opt out of marketing communications at any time by contacting customer support or using the opt-out link provided in the communication.

5. NDNC & Communication Authorisation

By using the Platform and registering your phone number, you expressly authorise Fishmongers, a brand of Seascape Fish Mega Stores Private Limited Platform to contact you via phone call, SMS, WhatsApp, email, or app notifications for both service-related and promotional purposes, even if your number is registered under the National Do Not Call (NDNC) Registry or the Telecom Commercial Communications Customer Preference (TCCCPR) Regulations. This authorisation is provided voluntarily by you as a customer of Fishmongers and is permissible under applicable law. You may withdraw this authorisation at any time by contacting our customer support team.

6. Sharing of Information

Fishmongers does not sell or rent your personal information.

We may share information only with:

Logistics and delivery partners
Payment gateways and banking partners
Technology and analytics service providers
Legal or regulatory authorities, if required by law

All third-party service providers are contractually bound to protect your data and may only use it for the specific purpose for which it was shared. A current list of our key data processors is available on request by contacting our Grievance Officer.

7. Data Security

Fishmongers, a brand of Seascape Fish Mega Stores Private Limited Platform implements industry-standard technical and organisational security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. These measures include:

Secure servers and SSL/TLS encrypted connections
Restricted access controls and role-based permissions
Regular system monitoring, vulnerability assessments, and security audits
Data minimisation practices — we collect only what is necessary

While we strive to protect your data using commercially acceptable means, no digital platform can guarantee absolute security. In the event of a data breach that is likely to cause harm to you, we will notify you and the relevant authorities as required under applicable law.

8. User Rights & Control (DPDP Act, 2023)

In accordance with the Digital Personal Data Protection Act, 2023 (DPDP Act) and applicable Indian law, you as a Data Principal have the following rights:

Right to Access: Request a summary of personal data held by us and how it is being processed
Right to Correction: Request correction of inaccurate or outdated personal data
Right to Erasure: Request deletion of your personal data where it is no longer required, subject to legal obligations
Right to Withdraw Consent: Withdraw consent for data processing at any time without affecting prior lawful processing
Right to Grievance Redressal: Raise any data-related grievance with our designated Grievance Officer (see Clause 12)

To exercise any of the above rights, please write to us at Support@fishmongers.in or contact the Grievance Officer as detailed in Clause 12. We will respond to verified requests within 30 days.

9. Opting Out of Data Sharing

You may choose not to disclose certain personal information to Fishmongers. However, please note that withholding specific information may restrict your access to certain services or features on the Platform, including but not limited to the ability to place orders, receive delivery updates, or access personalised recommendations. We will always inform you at the point of collection if providing certain information is mandatory for a specific service.

10. Data Retention

We retain your personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable law (such as financial records under GST/tax regulations). Inactive accounts with no activity for 24 consecutive months may be deactivated. Upon account deletion or a verified erasure request, personal data will be purged within 30 days, except where retention is mandated by law.

11. Links to Third-Party Websites

Our Platform may contain links to external websites. Fishmongers, a brand of Seascape Fish Mega Stores Private Limited Platform, is not responsible for the privacy practices or content of such third-party platforms.

We recommend reviewing their respective privacy policies before sharing any personal information.

12. Updates to This Policy

Fishmongers, a brand of Seascape Fish Mega Stores Private Limited Platform, may revise this Privacy Policy periodically. We will notify registered users of any material changes via email or in-app notification prior to the changes taking effect. Any changes will also be posted on this page.

Continued use of the Platform after such notification constitutes acceptance of the updated Policy.

13. Grievance Officer

In accordance with the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, and the Digital Personal Data Protection Act, 2023, the details of the designated Grievance Officer are as follows:

Name: Pratab Pradhan
Email: Support@fishmongers.in
FSSAI- 29ABBCS6736Q1ZH

All grievances will be acknowledged within 24 hours of receipt and resolved within 15 days. Data-related grievances under the DPDP Act will be addressed within 30 days.