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Frequently Asked Questions (FAQ)
At Fishmongers, chemical-free means food that is fresh, clean, and completely unadulterated. We source directly from trusted fishermen and farmers, cutting out intermediaries to retain freshness and traceability. From harvest to delivery, we follow modern, scientific cold-chain and hygiene protocols. Preservation is done using only natural ice, with no chemical additives at any stage, ensuring optimal temperature control and food safety until delivery.
Yes, they are. Industry-level observation and testing show that a large share of fish sold in local markets is treated with chemicals such as ammonia, and in some cases formalin, to artificially extend shelf life. These practices compromise safety, nutrition, and taste. Fishmongers follows a strict zero-chemical policy across sourcing and handling.
Fishmongers sources fish within hours of it being caught and landed. Our processing facilities are tightly integrated with sourcing locations to minimise handling time. We operate our own logistics and delivery network, allowing complete control over quality, timing, and cold-chain integrity without dependence on third-party couriers.
The fish is raised on our own farms, handled fresh the same day, and never frozen at any stage. We follow strict hygienic handling and cold-chain practices, with no use of chemicals such as formalin, chlorine, or ammonia. From farm to your home, the fish remains naturally fresh.
With an in-house logistics and delivery team, Fishmongers maintains strong control over fulfilment schedules. While rare delays may occur due to airline or rail disruptions, we deliver on time in over 99% of cases under normal operating conditions.
Fishmongers delivers fish that is significantly fresher than conventional market offerings, often at competitive pricing. We operate on lean margins while investing heavily in sourcing, processing, quality control, and logistics. Delivery charges help offset these costs and maintain consistent quality. As scale improves, we aim to optimise these charges.
We accept Cash on Delivery (COD) only.
For orders cancelled after online payment, the refund is credited back to the original payment method within 8–9 working days.